Support
Found a bug, have a question or an idea? Write to us.
If something went wrong, it helps to tell us your phone model and what you tapped just before it happened.
Common questions
How is my routine built?
During setup you choose your skin type, concerns and how sensitive your skin is. The app turns that into morning and evening steps. To start again, open Settings and tap "Redo routine setup".
How does the skin scan work?
Take a clear photo of your own face in even, natural light. The app returns general, educational observations. It is not a diagnosis. Your photo is not saved on our servers, only the observations are. See the Medical Disclaimer.
The scan says the lighting is poor. What should I do?
Face a window during the day, avoid strong shadows and backlight, and hold the phone at arm's length. Scans with poor lighting are not saved.
How do I check a product's ingredients?
Use "Decode a label" on the Home screen to scan or paste the ingredient list, or scan the product's barcode. The app explains the ingredients and flags combinations that may not suit your skin.
I'm not getting reminders.
Check that notifications for the app are allowed in your phone's settings, then open Reminder settings in the app and make sure the reminders you want are switched on.
I forgot my password.
On the sign-in screen, tap "Forgot password?" and follow the link we email you. Check your spam folder if it doesn't arrive within a few minutes.
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → Profile → Payments & subscriptions.
How do I delete my account?
In the app, open Settings and tap "Delete account". Full steps, and what gets deleted, are on the Delete your account page.
Is my data private?
We collect only what the app needs, show no ads and never sell data. The Privacy Policy has the details.